5g to 4g after heating

[sherlock02]

When I'm on my phone, pushing it to the limit with heavy tasks, it starts to heat up and drops from 5G to 4G. 🥵📱 Even while gaming, the heat causes the 5G to downgrade to 4G. 🎮🔥 And that's not all! My Samsung S22 Ultra also faces charging issues when it gets hot. 🥵⚡ It takes a whopping 4 hours to charge to 85%! 🐌🔋 This is beyond disappointing, especially since I'm paying a premium for this phone. 😤💰 #SamsungFail #HeatingIssues #SlowCharging #5Gto4G #DisappointedConsumer

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that while using 5g networks due to higher power consumption causes the mobile phone to heat, and if the phone is connected to multiple networks at the same time, the battery may drain faster, and the phone heats more than usual.

If you are facing more heating as compared to normal, kindly perform the following steps by the given links to resolve your issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Galaxy device slow charging issue: https://www.samsung.com/in/support/mobile-devices/my-galaxy-device-is-not-fast-charging-how-do-i-fix...

Kindly follow the standard charging procedure. i.e. please charge the device in switched-off condition for 10 minutes.

Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Kindly check if ''Multiple applications'' are running in the background of the device.

When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.

Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[sherlock02]

Please do a update regarding switching 5g to 4g . To much difficulty to use 5g . Please provide us one option (who want to use 5g only either phone is to hot ) . Other phone why not showing this type ****bleep***t** only sumsung lool sumsung team. Please fixed this if u not fixing then give me my money back and keep your phone. #5Gproblems #4Gplease #Samsungwoes

[dipeshshrestha]

Why