5g issues

[Hey_Punk]

Hi all,

I have recently purchased s23 Fe . In my device I'm unable to use the 5g . I have tried many things but still result is same . If anybody have any solution please help me out.

Thanks 

[bro239]

You can see in the my jio app
In case it shows like that
Immediately Click the check now

[Hey_Punk]

See it shows check setting, but my setting is already on 5g

[bro239]

Click the go to setting

[bro239]

And send the screen shot

[Hey_Punk]

See

[bro239]

Select network mode jio
Choose only 5g

[bro239]

Check weather it's working

[Hey_Punk]

Only 5g is not available right now in any devices , its in testing phase so only auto is available

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Note: kindly contact your network service provider once to make sure there is no issue from their end.

Check device network in open area
Check device network mode settings
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on network mode SIM1 or SIM2>> Select network mode
Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on Network operators>> Select automatically>>
Note: We recommend to set device network operators as automatically.
Tap on OK>>Registered on network.

Check SIM cards
Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please register your concern in the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support