Original topic:

5G setting keeps changing to LTE

(Topic created on: 02-04-2023 01:22 PM)
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samb911
Active Level 3
Options
Galaxy S
Samsung S22 ultra has this issue where if you do not have 5g connection while switching mobile data on it changes the setting under mobile connection to LTE/3G option even though last setting was 5G/LTE/3G. This is so irritating and absurd. Anyone else facing this issue. 
10 Comments
joel_subash
Active Level 9
Galaxy S
Try reset network settings in settings -> General management -> Reset -> Reset Network settings.
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samb911
Active Level 3
Galaxy S
Waste. It removes all connections
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Sreeram112233
Active Level 7
Galaxy S
Even after the factory reset, it was same.
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Manu79
Active Level 2
Galaxy S
No use its a waste product S22 ultra
Sreeram112233
Active Level 7
Galaxy S
Yes im also facing the same. Reported to samsung with video recording but no use. As 5g is in beta stage, we cannot always use in 5G mode. It always changes to 5G mode even though i selected LTE/3g/2g.
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iamrohitkm
Expert Level 5
Galaxy S
That's because 5G is still not set up in India. Until it's fully setup this problem happens which is common
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vinayshah
Expert Level 1
Galaxy S
It'll keep happening for many reasons especially 2 main reasons. 1st 5G network though available is still in nascent stage. So latching on to 5G and dropping it to again reconnect is a common phenomena. 2nd VoNr still not there so while making or receiving calls u may see that switch happening.
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samb911
Active Level 3
Galaxy S
Switch I OK but why doesn't it come back to 5g on its own.
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cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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