3x Telephoto lens in not working in recording videos on S23FE

[A_Gautam]

I can't use the 3x telephoto lens when shooting videos! 😤 When I zoom in, it uses the main camera instead, which isn't as clear. I've checked multiple times by covering the telephoto lens with my finger, and the camera still uses the main camera. 😡 The wide-angle camera works fine, though. 🤔 Has anyone else had this issue? I'm on the latest software version. 

[_debajyoti_]

Same issue with the s21fe888

[A_Gautam]

Samsung need to fix this

[Sáyân15]

Telephoto lens will only work if their is adequate light. If you're using 3X in low lighting situations then the phone will switch to the main lens to get better results...

[A_Gautam]

Wait lemme check because from last 3 days I recorded a lot of video but in night with artificial lights only

[Sáyân15]

That's might be the reason coz even if artificial lighting is not adequate or the Telephoto lens struggles in low light, then it will shift to the main lens to get better results...

[A_Gautam]

I will update you tomorrow

[Sáyân15]

Yaa sure...

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data.
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[Pookie16]

Is the telephoto lens of s23fe a little bit shaky?? It's tries very hard to stabilize?