As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appriopriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Dont worry, That is proximity sensor. It activates only during calls. I was worried at first too 😊😊
(Purpose of proximity sensor: When you hold your phone close to your ear during a call, the proximity sensor detects this and turns off the screen to prevent accidental interactions.)
