Original topic:

14 Days Return Policy Is A Scam

(Topic created on: 02-05-2024 05:20 PM)
1244 Views
Karan087
Active Level 10
Options
Galaxy S
My friend S24 Ultra has small dust paritcle inside the 50 MP telephoto camera and he went to Samsung Service Center and Service Center denied to replace the phone and told it is a not a hardware problem and the phone cannot be changed.

My friend escalated this matter to Samsung CEO Desk and he got this reply :

We'd like to inform you that all Samsung phones are managed and manufactured through strict quality control measures including foreign matter prevention activities and rigorous inspection to ensure that they meet our quality controls standards.

However, despite our best efforts during the manufacturing process, there may occasionally be instances where fine dust inside within our acceptable range and this does not affect the performance of the camera.

And if there are no substances or particles seen both when taking a picture or reviewing the picture taken, and it is not considered a product defect. So you can use it with confidence.


THIS CLEARLY PROVES THAT IN INDIA ONCE A PRODUCT IS SOLD THEN ONE ONE IS LISTENING TO YOU UNLESS AND UNTIL YOU HAVE APPROACH AT HIGHER END.


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Karan087
Active Level 10
Galaxy S
Apple is also worse un everything...

Trust me.
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Pmohankumar
Active Level 6
Galaxy S
Apple always provide friendly service
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vivek1989
Expert Level 5
Galaxy S
Boycott is not the solution.
It s government's responsibility to see into this matter
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atechfreak
Active Level 8
Galaxy S
When their sales get hampered and Samsung finds out that it is due to its return policy they will be compelled to make the change to their sales policy. It has to be a collective effort to boycott by all Samsung customers though without that the strategy cannot work
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you share the contact details and job sheet number on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send). So, it will be helpful to us to resolve your issue.

Warm Regards,
Samsung Customer Support

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Galaxy S
Samsung is now a loot organization and looting Indian with there policies. Government must take strict actions on all mobile making companies.
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Hirenpatel97
Active Level 7
Galaxy S
Go to government
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Hirenpatel97
Active Level 7
Galaxy S
https://consumerhelpline.gov.in/

National Consumer Help line number 1915
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varzan
Active Level 6
Galaxy S
Samsung is taking customers for granted. Together if customers boycott their products, their sales will fall and then they will pay attention to our problems.
Karan087
Active Level 10
Galaxy S
Hmm
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