Original topic:

Unable to enlarge pdf in Samsung print plugin

(Topic created on: 02-25-2017 09:20 AM)
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Vinku
Active Level 4
Options
Galaxy On
All my pdfs open on Samsung print plugin and from there I am not able to enlarge pdf and can only print or save the file. 959a6cb1-1351-4a53-b7cf-2c22bc70359e.jpg
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4 Comments
Diabolical
Active Level 7
Galaxy On
Go to setting-apps-locate Samsung plugin -open it and then clear defaults
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Vinku
Active Level 4
Galaxy On
Samsung galaxy on nxt
SM-G610F
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Samsung_India_
Active Level 10
Galaxy On
Thank you for sharing your concern. We would like to inform you that kindly check the performance of your device after following below mentioned steps:
1. Go to setting>>Setting>>Application manager>>click on option key>>reset app preference.
2. Also you can download the Polaris office to view the pdf files.
Samsung_India_
Active Level 10
Galaxy On
Thanks for being with Samsung and for sharing your concern. Let me recommend some steps to further isolate and determine what you are experiencing. Please be aware that device speeds may vary based on multiple outside factors. It appears that there may be a third party app or other program that may be leading to what you are experiencing. Placing your device in safe mode disables all third party apps upon startup, to help determine if the use of a third party app is interfering with your device .restart your phone in safe mode. While your phone is powered off, press the power button to turn on the phone, once you see the Samsung logo appear press the volume down key and hold it until you have completely booted up. Also, the relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
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