Recently there was a samsung software update which after installation is causing a lot of network issues with 4G/VoLTE. I request samsung to please help me to resolve the issue. The phone is a samsung galaxy on8. I have read about similar issues on other samsung models and there seems to be a software patch released to correct the issue. Where can I access the patch?
Thank you for being a part of Samsung community. We apologize for the issue you are facing in the device after the update. We would like to inform you kindly follow the steps below to resolve your concern:-
- Check by using any other SIM card. - Ensure that network frequency of your device should be selected on Auto-mode. - Menu > Settings > Connections > Mobile Networks > Network Mode > Select auto mode (GSM/WCDMA/LTE). - Search for the Network Manually as follows: Menu > Settings > Connections > Mobile Networks > Network Operators > Select Manual Search. - Kindly go to settings >> General management >> Reset >> Reset network settings.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
