Original topic:

yellowish tint/tone on screen,known issue or?

(Topic created on: 05-17-2021 07:44 PM)
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FrozenSun
Active Level 1
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Galaxy Note

Well,this frustrates me a lot,I'm just uploading video so you can see and compare to some cheap other chinese phone.
I'm noticing yellow tone all over screen,kinda like there is a night filter on with very low bright nightlight settings.
I increased brightness all the way to 100 % didn't help.
I also removed plastic cover from phone,nothing, still present.
I even switched to Vivid display settings before that and reduced RGB (R channel all the way,G to middle and Blue increased all the way) and set tone color to cooler slider all the way,no difference.
So,since I purchased using phone,is this some software bug/issue or I got faulty screen (maybe some kind of damage from sunburn),or this is just how this display work?
I'm uploading video and will post link soon...
So anyone else having same issue,and what to do,be sure I can not RMA the phone since I purchased it used.
I'm also anxious that the screen might die on me soon.
But this yellow tone frustrates me a lot,colors are not accurate at all because of it.

4 Comments
Anonymous
Not applicable
Galaxy Note
Amoleds doesn't show pure white but it can show deep black but on the other hand IPS LCD(which most cheap Chinese phones have) can show pure white and can't show deep black.
If the yellow tint is only with white color. Then it's alright and nothing is wrong.

Once try resetting accessibility settings by going to settings and then general management and reset.
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FrozenSun
Active Level 1
Galaxy Note

Ok,look closely here:
https://www.youtube.com/watch?v=cSF4ScztF8k

Well my tablet is also AMOLED which is S5e and I don't have issues with this.
The yellowish tint is mostly visible while watching videos,I don't notice it on webpages...if that means something to you.

I'm on Android 11,under Accessibility don't see option RESET or any like it.

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FrozenSun
Active Level 1
Galaxy Note

I called a friend on a drink which has N10+ too,then we put 4k Nature video on each of the phones at same time and same screen lightning intensity.
No difference,between them...so now I'm confused totally.

Are my eyes cheating on me,is it possible that there is slight yellow tint (like light night light filter) or something is wrong with my eyes?

Is it possible that maybe screen adapts it self based on ambient light so I'm seeing yellowish tone...who knows,but I do trust my eyes,though picture was the same color accuracy on both phones...

I'm totally confused now.

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cs_member8
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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