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05-18-2020 11:17 PM (Last edited 05-18-2020 11:19 PM ) in
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05-19-2020 12:14 AM in
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05-19-2020 12:04 PM (Last edited 05-19-2020 12:05 PM ) in
Galaxy Notehttps://forum.xda-developers.com/galaxy-note-10+/how-to/ash5-official-stock-fw-update-odin-t3957812
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05-20-2020 07:14 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
We at Samsung understand your concern. We apologies for the inconvenience caused. Kindly follow the below mentioned steps to improve the performance of the device:
Overheating issue:
- Usage of mobile phone when charging may cause the heating issue. So we recommend you to avoid usage of mobile phone while charging.
- Long duration of graphics intensive gaming sessions may cause the heating issue.
We would request you to please click on the mentioned link to resolve the issue related to device heating:https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/
Slow Charging issue:
- Avoid usage of mobile phone during charging: avoid the usage of the mobile phone while charging.
- Settings> Battery > Please tap on 3dots (more option) at the top right hand side> please select settings> enable fast cable charging.
Battery Drainage:
1. Perform Battery Optimization: Settings>> Select Device Maintenance/Device Care>> Optimize>> Optimize all options like Battery, Storage and Memory
Battery Drainage related Concern: For more information, you can also follow mentioned link:
https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/
If the issue still persist, we would request you to register your concern in Samsung Members Application in order to assist you better. (Samsung Members App > Get help> Feedback >Error report > Attach log file for any issue)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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05-20-2020 07:42 PM in
Galaxy Note