Original topic:

showing moisture detected when i try to charge in note 10 plus

(Topic created on: 02-11-2021 09:20 AM)
282 Views
Kunwar868
Active Level 3
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Galaxy Note
ok this happened when i plugged in old OnePlus type c cable to my device 
since then its showing this warning ⚠️
" moisture detected cant charge the device "
also now it shows same warning with genuine cable .
please tell me solution to this i m charging my device wirelessly since then .
5 Comments
Galaxy Note
Try cleaning the port with a dry brush ..
Or use dryer to dry the port(Dont use it for long in heat mode) may be it works..
don't heat or use excess of dryer there .. and if this does not works , kindly go-to nearest service centre and get it resolved.
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Ehsank
Expert Level 5
Galaxy Note
if above way given by ashuhero is not worked then do visit service centre
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Kunwar868
Active Level 3
Galaxy Note
it worked thank u but it worked with non fast charging charger but genuine cable ....now its working with fast charger too .
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S_Kumar73
Expert Level 5
Galaxy Note
Use only samsung charger and cable. don't use other brand cable and charger. for testing I connected one plus charger and cable. it shows slow charging and also shows 27+ hours to reach 100%😀 that too from 27%.

Screenshot_20210208-204134_One UI Home_40824.jpg

Samsung_Support1
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


We request you to kindly visit the service center for physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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