samsung note 9 new caption case some problems in my phone screen colour

[Soorajrm]

Only visible black and white like old television 

[Ashwin98]

Check whether you've enabled high contrast mode or any color correction?

[Anonymous]

all note 9 users facing this after update

[Soorajrm]

no

[Soorajrm]

I already rest all settings and

[Raj12e455667]

same problem with me please suggest if there is any solution

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Be rest assured by following the given steps your issue will be resolved:-
1) Check device in safe mode :-
Steps to enter into Safe Mode:- Press and hold the Power key, when Power off icon appears > hold power off icon.
Exit safe Mode:- Restart device.
Note:- If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

2) Update software(If available):- Settings > Software update > Download and install > Install now.

3) Reset the device :- Setting > General Management > Reset settings.
Note :- Kindly create data backup of your device via SMART switch mobile application.

If issue still persist or for further assistance, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Soorajrm]

sir this issue still persist so what I do next