s24 ultra camera issue

[jithusamuel]

Hi everyone,

I am using s24 ultra and I am facing issue like I am unable to take photos on a video recording.

I checked with s23 ultra it's the same issue when om recording a video it's not possible to take a photo at the same time, however this feature is available in lower end phones .

[kumik]

It's possible..please restart or clear camera cache

[jithusamuel]

Thank you 😊 now it's working after clearing cache and restarting

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support