regarding the camera frame drop issue after the android 11 and one ui3.0 update

[RitikDixit]

My phone's video lags in taking pan shots from rear camera at 60 fps after the ui3.0 update and this error occurs every time i open camera and shoot video at 60fps and at 30 fps video quality is too poor here i am attaching the video lag sample 

These are the sample shots taken from my note 10 plus at 60 fps and look at the frame drops this issues on samsung irritates alot and there is no support for this bug 

[Ehsank]

If after update then wait for few days, and as of now perform these below steps;

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect withpc/laptop/type C earphone only for Android 11 )

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.

You can also send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We are sorry for the inconvenience caused to you. We request you to kindly send us the error log file again along with the Video or Screen-shots within 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. As this will help us to further investigate and resolve your concern.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Shreyas007]

Slomo feature is completely lost its quality. The recorded video is like playing a pausing video... Just try to shoot a slomo and see....

[adamoxx1]

I concur. On my Note 10+ after the latest update I immediately noticed the unacceptable performance of the back camera when recording in 60fps. The camera is useless in this mode at the moment due to the frame drops. Similarly the slowmo is totally crappy, pieces of the recording get lost.

Fix it please.

[Avi7308]

facing the same issur bro...

[Avi7308]

i m also facing the same issue in my note10 plus....totally unacceptable video quality in note10 plus...and slowmo is so crappy...u dont even want to record in slow motion....samsung shoud concern this problem

[RitikDixit]

i am also facing the same issue but samsung is not giving any update regarding this. and video camera lost its quality and i am very disappointed with this

[ItzSebas1550]

I'm facing the same issue and I verified if there was some type of FPS drop and yes, there is FPS drops everywhere when recording video. I haven't received any update in two months and this became annoying. Anyhow, this is the first time I experience this type of issues with Samsung so I suppose that the upcoming updates may fix this issue.

[SumolAnanas]

I'm having the same issues. Even the normal camera is dropping frames. Playback with Samsung apps are also heavily skipping frames. I need to VIEW the videos on different apps (like Google photos) to view the "normal" videos (although the recording itself ALSO has skipped frames).

This is a core functionality of the phone, as advertised, and you have bricked it.

What is the SLA for you guys to fix this?