Please perform the following steps: >Clear the RAM memory of device (Scroll down notification panel > Setting> Device care >Memory> Clean Now). > Stop the background running app (Tap on the left soft key and close all the running apps). Check for the latest device O/S (Scroll down Notification panel >Settings >Software Update >Download updates manually). For further assistance, register your concern in the Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
