Original topic:

note 9 camera problems

(Topic created on: 01-21-2019 12:58 AM)
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SVR1
Active Level 3
Options
Galaxy Note
My note 9 will vibrate and producing sound while switching the camera into live focus mode or in 2x optical zoom...
3 Comments
aman004
Active Level 6
Galaxy Note
I too face that problem
admin_
Expert Level 5
Galaxy Note
Thank you for sharing your concern. We recommend some steps to further isolate and determine the issue faced by you in your device. Please be aware that device speeds may vary based on multiple outside factors.
1) Check the Picture size (Camera Capacity) in camera setting (It should be Max according to Camera Capacity)
2) Turn on the Auto Flash (If Available in the Device)
3) Reset the Camera (From the Camera Setting)
4) Software update via FOTA, Kies or SMART Tool.
If issue still persists, KIndly provide logs/video within 15 minutes of issue occurrence by registering this feedback via Samsung member application i.e. Samsung member BETA app> BETA feedback>Sendfeedback>Error report>Collect log files>attach.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url https://community.samsungmembers.com/en_IN#/

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kalkibhardwj
Active Level 6
Galaxy Note
Great post
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