note 8

[dj4]

Iris scanner on note 8 is not working.i tried placing the phone at normal distance which used to work till yesterday . Please help me

[Raviijangra]

please watch my posts and ❤ https://community.samsungmembers.com/en_IN?projectId=0&meta=#/post?postId=397265

https://community.samsungmembers.com/en_IN?projectId=0&meta=#/post?postId=397334

[wasee]

Using Note 8, the iris sensor never failed on me. Try resetting and scanning again

[admin_]

Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
2) Check the issue in Safe Mode.
3) Keep updating the device via FOTA or Smart Switch.
4) Take full data backup and reset the device.
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/