note 10 plus speaker 🔊 cracking

[drguruprasath]

My note 10 plus speaker or speakers produce crackling sound while ringing, watching a media, YouTube videos.

Is it a bug?how many of you experience in note 10 plus?

Or issue with my phone?should I have to service centre?

[LILTABZ]

software bug reset your phone

[Dilli]

do an interactive check of your speaker from my help of this member app. If it still does not work reset your phone after taking your data back up

[Aashish]

Has water entered the speaker grills? If it has then play songs at full volume for 30 mins, the speaker mesh will slowly dry.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "Speaker" issue kindly follow the given below steps:

1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings > General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support