Original topic:

not receiving sms

(Topic created on: 10-13-2020 06:18 PM)
139 Views
Smdaliazad
Active Level 2
Options
Galaxy Note
I am unable to receive sms in note 20 ultra, when i restart the phone, it works fine and after Sometime the same issue occurs. I am facing this issue from very 1st day of the purchase. Please help on this.
0 Likes
2 Comments
Ehsank
Expert Level 5
Galaxy Note
do one thing if you not done yet
long press on message icon >app info>storage >clear cache and data, back to settings click on force stop >restart and then try
0 Likes
Samsung_Support3
Moderator
Moderator
Options
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Clear the messaging app's data:-
Settings>Apps>Select and tap on Messages>Storage>Clear data>OK>Message app data cleared

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes