ShaniceShrestha
Beginner Level 2
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11-20-2017 06:33 PM in
Galaxy Note
my phone screen freezes
3 Comments
storm
Active Level 1
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11-20-2017 06:35 PM in
Galaxy Note
that's the problem of samsung. Shanice
admin_
Expert Level 5
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11-20-2017 07:47 PM in
Galaxy Note
Thanks for being with Samsung and sharing your concern. We would like to inform you that kindly follow the steps below to resolve the issue :-
1 Adjust the brightness of the device then check it (Setting-->Display-->Brightness)
2 "Disable the " Show Screen Updates" option in developer options or completely disable the Developer options."((Setting-->Developer options(If its available & highlighted)-->Show Screen Updates))
3 Check third party application if downloaded recently, Post which issue occurred. Then, check in Safe Mode.
4 If in Safe mode problem is still existing we advise you to create the Data back up & Factory Reset the device.
"5 Periodic Software Update through FOTA , SMART SWITCH or Smart Tool is intended to improve the battery life as well. Be sure to hit ♡ when you find an answer that works for you.
"
1 Adjust the brightness of the device then check it (Setting-->Display-->Brightness)
2 "Disable the " Show Screen Updates" option in developer options or completely disable the Developer options."((Setting-->Developer options(If its available & highlighted)-->Show Screen Updates))
3 Check third party application if downloaded recently, Post which issue occurred. Then, check in Safe Mode.
4 If in Safe mode problem is still existing we advise you to create the Data back up & Factory Reset the device.
"5 Periodic Software Update through FOTA , SMART SWITCH or Smart Tool is intended to improve the battery life as well. Be sure to hit ♡ when you find an answer that works for you.
"
brijesh33
Beginner Level 2
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11-20-2017 08:18 PM in
Galaxy Note
my screen has been broken what can i do