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12-19-2020 03:53 PM in
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12-19-2020 04:27 PM in
Galaxy NoteA. Wipe Cache Partition.
Steps to perform.
1) Turn off the device.
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.
B. Go to >Settings>General Management>Reset >Reset settings
C. Go to Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.
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12-19-2020 04:28 PM in
Galaxy NoteGetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section
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12-19-2020 07:00 PM in
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12-21-2020 08:27 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
We request you, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support