Original topic:

Frequent screen freeze

(Topic created on: 12-19-2020 03:53 PM)
358 Views
nhs4you
Beginner Level 2
Options
Galaxy Note
Since last 2 updates my phone frequently freeze and it takes time to come back to normal. Getting warning that system UI not responding. Even i am not able to restart phone. What to do. I m using Note 9.
0 Likes
4 Comments
Ehsank
Expert Level 5
Galaxy Note
try these steps and lets see

A. Wipe Cache Partition.
Steps to perform.
1) Turn off the device.
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Go to >Settings>General Management>Reset >Reset settings

C. Go to Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.
Ehsank
Expert Level 5
Galaxy Note
meanwhile send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

Screenshot_20201110-145908_Samsung Members_63169.jpg

nhs4you
Beginner Level 2
Galaxy Note
thanks for quick reply. will let you know the results.
0 Likes
cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


We request you, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

0 Likes