isue in fingerprint and face unlock

[Mvicky98]

Not a accurate fingerprint and face unlock 

Five time unlock in ten tries 

[Ehsank]

Register again with all sides of your fingers and add same finger 1-2 times ,for better result and lets see

[AMPK]

Restart the mobile and if not working reinstall them

[Nick95]

Register again your fingerprint.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. To resolve "fingerprint" issue kindly follow the given below steps:-

1. Try after register a new fingerprint. To register a new fingerprint:-
Settings> Bio metric and security>Fingerprints > Continue > Set secure screen lock > Start with center.

2. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
Settings > General Management > Reset.

We would request you to delete current one face lock and try to register new face lock or you can set another mode of lock like pattern, pin etc.

You can get help to set face lock from given link:-
https://publish.samsungsimulator.com/simulator/0cb21db1-eb1c-49b6-bfef-c61c656a3603/#!topic/lock_scr...?

After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support