Original topic:

finger sensor issue in note10lite

(Topic created on: 10-18-2020 12:29 PM)
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rpnote10lite
Beginner Level 2
Options
Galaxy Note
The biometric finger sensor is unresponsive and needs multiple attempts till exhausted.Earlier was using one plus but never faced this issue. Did sw upgrade too but problem persists from day 1..any solution
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5 Comments
AGP25
Active Level 7
Galaxy Note
no solution bro..its slow..but you'll get adjusted to it..try registering same finger twice it may help
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Ehsank
Expert Level 5
Galaxy Note
may be due to moistures around fingerprint area
so clean it first then observe
other way is
register again with all sides of your fingers and add same finger 1-2 times for better result and lets see
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rpnote10lite
Beginner Level 2
Galaxy Note
already tried this many times..thanks
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SaurabhZanwar
Active Level 3
Galaxy Note
Note 10 Lite is LITE in price for a reason.

Fingerprint sensor is not the top most in Note 10 Lite due to price cut. So it is the problem with hardware in Note 10 lite. So this problem will continue. But you will get used to it and the face lock works really fast, try using Face lock.
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Samsung_Support3
Moderator
Moderator
Options
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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