Original topic:

camera malfunction

(Topic created on: 12-03-2020 01:33 PM)
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littleboy
Active Level 3
Options
Galaxy Note
After the latest updation for my note 8 I can't use my ph camera can any one give the suggestion 
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5 Comments
Galaxy Note
hello,
i would suggest you to reset camera
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littleboy
Active Level 3
Galaxy Note
that I tried but still problem remains
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Galaxy Note
i would suggest to go to your nearby store.
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Dilli
Expert Level 5
Galaxy Note
yes reset camera settings
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you. Please be assured and perform following methods to resolve the Camera issue:-


1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).


2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

 

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