The custom video as call screen is a good feature and works fine usually. But when the call is busy, or on hold or could not be connected then the video is replaced by the generic image with shifting colors.
We are sorry for the inconvenience caused to you. We request you to kindly send us the error log file along with the Video or Screen-shots within 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. As this will help us to further investigate and resolve your concern.
