Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the wellbeing and safety of our employees which led to the delay in response.
Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps.
1) Reset camera settings: Click Camera > Go to Camera Settings > Reset Settings. 2) Clear camera app data: Go to Settings > Apps > Camera > Select Storage > Clear Data and click OK.
If issue still persist, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)
