Original topic:

Wifi Issue with Samsung Note 10 Plus

(Topic created on: 07-26-2020 12:11 PM)
589 Views
ultral33t
Beginner Level 2
Options
Galaxy Note
Hi 
Currently i am using Samsung Note 10 Plus which I bought in December 2019. 

I am facing wifi disconnecting issues from past couple month. Whenever wifi is ON and connected - and later if i turn on Bluetooth or location then wifi disconnects automatically. 

Spoke with support team and tried these things 
1. Tried from safe mode 
2. Resting network settings 
3. Reset all settings 
4. Factory reset phone. 

Tried all things but same thing is happening. And wifi keep disconnecting. For better understanding i have recorded Video. Please do check. 

Safe mode : https://youtu.be/GnUqEwU10xk

Normal mode : https://youtu.be/RI_ko380Wy8

Network reset : https://youtu.be/jLCDKClcXWg

All these video only people with above link can watch not meant for public. 
0 Likes
23 Comments
S_Kumar73
Expert Level 5
Galaxy Note
Turn off wifi scanning in location services and then try..
0 Likes
ultral33t
Beginner Level 2
Galaxy Note
Just checked. Same problem
0 Likes
cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

We request you, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report)
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
ultral33t
Beginner Level 2
Galaxy Note
already sent couple of days back.. no response from them, sent logs as well.
0 Likes