Original topic:

White transparent overlay

(Topic created on: 04-22-2024 01:44 AM)
495 Views
Ben1098
Active Level 1
Options
Galaxy Note

After a recent software upgrade my screen display is looking unusual there seems to be like a mask or white transparent layer on my screen. Though i lower the brightness it still appears to be there 

3 Comments
naresh0306
Beginner Level 2
Galaxy Note
I too have the same issue in my s22 ultra...
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy Note

Dear Samsung member,

Greetings from Samsung customer support.

Kindly follow the easy troubleshooting steps which might help to solve the issue.

Step1: Go to 'Settings'
Step2: Tap 'Apps'
Step3: Tap 'More options' (the three vertical dots)
Step4: Tap 'Special access'
Step5: Tap 'Appear on top'
Step6: Select the app(s) that use an overlay
Step7: Tap switch to disable the overlay permission.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm regard,
Samsung customer support

0 Likes
Ben1098
Active Level 1
Galaxy Note
Dear CS MEMBER what do you have to say when it appears on the lock screen moreover when its charging green lines issues

This update of april has got serious issues. I hope samsung is not copying apple's strategy of providing worst updates to grow your current sales
0 Likes