Original topic:

WhatsApp Backups

(Topic created on: 10-22-2022 11:05 AM)
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Haituk
Beginner Level 5
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Galaxy Note
Why do WhatsApp backups even though set to be @ 2 AM, occur in the morning when I open the phone?
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3 Comments
garvitgoel_
Active Level 8
Galaxy Note
Same happening with me
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Amit_MR
Active Level 6
Galaxy Note
Because whatsapp is killed and doesn't wake up untill you open the app.
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cs_member8
Moderator
Moderator
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Galaxy Note

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same.

Clear cache:
Menu>apps>settings>application>WhatsApp>storage>clear cache.

Uninstall and reinstall the application.

Download the latest version of WhatsApp:
Menu>apps>play store/galaxy store>WhatsApp >update.

We would like to inform you that "e-peek pahani " is a 3rd party application that is not from Samsung. As we are trained to handle Samsung software and hardware-related troubleshooting, we advise you to contact the respective application software support. You can reach the app developer through the email channel for which please log in to the play store > select more option> select installed app> click on read more. If you have any queries regarding apps developed by Samsung, we will be happy to help you.

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

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