Thanks for being with Samsung and for sharing your feedback. We would like to suggest you that you need to decrypt your memory card via same procedure by which you have encrypted memory card. Thanks for being with Samsung and for sharing your concern. Kindly check given below procedure for updating device through Samsung Smart Switch at Home.
Requirements:-
• High speed internet connection (minimum 2 MBPS) • Handset’s battery should be fully charged. • Continuous Power backup (in case of power failure, handset might be crashed)
Step 1
Install the updated version of Samsung Smart Switch in your PC/Laptop. The same can be downloaded from the link given below-
http://www.samsung.com/in/support/smartswitch/
Step 2
After installation of smart switch on PC/Laptop, connect your handset via USB cable with PC/Laptop.
Step 3
Notification will appear in Samsung smart switch window if the updates are available for respective devices.
