Original topic:

This bug occurs quiet frequently in Note 9

(Topic created on: 10-21-2018 12:42 AM)
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NuClr
Active Level 7
Options
Galaxy Note
 Dear Samsung,
There is a bug in Note 9, this happens quite frequently When the Screen is locked and when it is about to get unlocked.

Please find the bug in the attachment.

To me it looks like some sensors are activated before certain condition is not checked.

Kindly fix it out Samsung,


3002f736-e13f-49ed-930a-07810c40c7ce.jpg




8 Comments
Abhiagarwal
Active Level 1
Galaxy Note
Same here.
0 Likes
Galaxy Note
check for this setting is it enable or disable if enable then your bug is not not a bug it present unwanted touch
49cc79cc-3b13-483b-83fe-28c6ea999c72.jpg
0 Likes
Galaxy Note
if the problem remain same then
I suggest you to use your device in safe mode for some time if you are facing some issue

Safe Mode allows the device to boot up without  installed third party apps running, which will conserve battery power. 

 

To start the device in Safe Mode, with the device Powered Off.

① Press and hold Power key.

② Once the animation starts, Press and hold the Volume down key until the lock screen appears.

③ Keep the Volume down button until device boots up.

④ Safe Mode is indicated in the lower left hand side when enabled.

⑤ To get out of Safe Mode restart the device.

if your problem is not solve you can ask again

if you find my answer useful please hit the ❤ option. and follow me
i am happy to help you
0 Likes
Raj2051
Active Level 3
Galaxy Note
its not a bug...
0 Likes
Nishitkohli
Expert Level 4
Galaxy Note
this his not a bug go to display setting and turn off block accidental touches or some have keep screen turned off
0 Likes
Nishitkohli
Expert Level 4
Galaxy Note
checkout which your phone have in display modedad27e3e-35d7-40dc-ab5f-c63a361bdeff.jpg
0 Likes
MeRocks
Active Level 5
Galaxy Note
Yes I too was facing this issue earlier. Turned off the BLOCK ACCIDENTAL TOUCHES and it got solved .
0 Likes
VaibhavJain
Active Level 3
Galaxy Note
This is not a bug...this notice comes when u cover or block proximity sensor
0 Likes