We apologize for the inconvenience you are facing. We understand your concern and will surely help you to resolve this. Kindly perform some quick troubleshooting steps to resolve your issue.
Step 1: Uninstall Unwanted Apps and Games. Step 2: Clear Cache and data of heavy application to clear storage. Please follow the below steps:
A: Clear App data: From Settings, swipe to and tap Apps. Select the app you want to clear. Tap Storage, tap Clear data, and then tap OK. This will completely wipe the app and reset it to the original settings.
B: Clear an App's cache: From Settings, swipe to and tap Apps. Select the app you want to clear. Tap Storage, and then tap Clear cache.
Step 3: Move Apps to SD Card. Step 4: Delete or Move Offline Maps to the SD Card. Step 5: Delete Unnecessary WhatsApp Media files. Step 6: Cleanup Media Files and Download Folder. Step 7: Change Camera Storage to SD Card.
After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error logFile, video, or screen-shots. This will help us to further investigate and resolve your concern.
Samsung member- Get help- Feedback- Error Report (Please attach the Error log file within 15 minutes of an error occurring).
Thank you for writing to Samsung.
Warm Regards, Harmandeep Kaur, Samsung Customer Support
