Hi, Could you please check this case with Safe Mode? I will let you know how to take your device in Safe Mode. Tturn off your phone and then hold the Power button. When you see a logo appears on the screen, press the Volume down button, and do not let it go until the lock screen appears. If it worked, “Safe mode” will appear in the lower left corner.If the issue not happening in Safe Mode, then one of the 3rd Party app which you installed in your device is the reason. If its happening in safe mode as well, kindly provide the logs for further analysis.Steps to take logs: 1.Dial *#9900#>>Run dumpstate/logcat/modemlog 2.Once the logs are captured Tap on "Copy to sdcard(include CP Ramdump)" option 3.Then open My Files 4.Logs got copied to "log" folder 5.Zip the logs folder and upload the logs to this post Thanks.
