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Original topic:

Software Update

(Topic created on: 03-15-2021 10:19 PM)
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SBDD
Beginner Level 2
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Galaxy Note
Recently did a software update Build Number : N986BXXU1DUB6
Android version : R(Android 11)
Release Date : 2021-03-08
Security patch level : 2021-02-01

My Camera is malfunction and I cant screen grab and my device is slower 

1 Solution


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Solution
Maps_sam07
Moderator
Moderator
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Galaxy Note

Hi  SBDD 

 

You can try the following troubleshooting steps: 

 

Please go to Settings>>Apps>> Software Update>> Storage>> Clear Cache.

 

Reset Camera settings>> Settings>> Reset Settings.

 

Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

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2 Comments
kbjordan
Active Level 1
Galaxy Note
yes and they need to fix that honestly
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Solution
Maps_sam07
Moderator
Moderator
Options
Galaxy Note

Hi  SBDD 

 

You can try the following troubleshooting steps: 

 

Please go to Settings>>Apps>> Software Update>> Storage>> Clear Cache.

 

Reset Camera settings>> Settings>> Reset Settings.

 

Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

0 Likes