We are sorry to hear that is happening but we want to find an answer for you. Please let us know some more about what you are experiencing. What exactly happens to your device and are you doing anything specific when it happens? The more information that you can provide, the easier it will be for us to come up with a solution. We may serve you better/speedily, if you can provide logs by registering Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Hi actually on the laptop itself once the download happens (around 37 MB) the exe file does not run...I've tried many times...even cleared previous downloads and downloaded fresh too still is not working
