We apologize for the issue facing in the device. The issue occurring in your device requires binary update and the same is already escalated to R&D team for rectification. Soon the device will get binary update for the same via FOTA i.e. Menu> Settings> Software Update> Auto Update> Enable it.
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/