Screen recorder media sound note 10 lite

[SMehta30]

Hi

I have a galaxy note 10 lite. My screen recorder was working just fine at the beginning. However, lately, it has stopped recording media sounds properly. When I play the recording, the media sound is audible only for a few seconds in the beginning and end. 

Any solution for this?

[Strangeneria]

Reset the screen recorder
Navigate to apps>> show system app>> screen recorder >>clear cache and data

[SMehta30]

The screen recorder is not showing up with the rest of the system apps

[yoyoblikucingh]

It's called samsung capture

[SMehta30]

Okay. Found it! Thank you.
I cleared the cache and used it. Still not working. The media sound is there for the first few and last few seconds only.

[Strangeneria]

Did you switched on media sound and mic option during recording?

[SMehta30]

So the settings this is the setting:

[SMehta30]

It's working fine for the media and mic option. Just glitching on "media" option

[Strangeneria]

Maybe some problem... it will be fixed in its new update
You may send error report to samsung

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support