Original topic:

Screen issue while charging

(Topic created on: 02-10-2021 04:45 PM)
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ArsalanAns
Beginner Level 2
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Galaxy Note

I hope Samsung team understand that if they make a phone with 120 hz fresh rate and some one buy it , so probably the user want to play some game with that 120 hz fresh rate and as most of the game like pubg have an high battery consumption , it is not a correct answer to customers to tell them to nit use the phone while charging , I tried all the Samsung team suggestion like using safe mode , using different cable and different plugs , resetting phone, upgrading to latest firmware etc... 

This is a quality problem with serious consequences , I wished to pay this 1400 usd for an iphone , at least it was enough optimize  except having a ridicules unusable 120 hz fresh rate ! 

1 Comment
Samsung_Support1
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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