After restarting my phone, the galaxy note 20 logo appears, but after that the screen goes black but the phone still on. I recognize it when plugging the charger it vibrates and also able to get calls but obviously can't answer.
When I force restart it, still it goes black as mentioned above. Also tried to charge it using the original charger and I get the circle with the tiny lightning bolt inside, not showing battery percentage. I watched a video on YouTube showing that you tap the phone or massage it to get it to work. After a few attempts (half hour or so) got it to work https://vshare.onl/.
Everytime I restart the phone it happens again and I find myself tappingand massaging it while it's charging.
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue. Kindly use a genuine Samsung charger.
Note: We always recommend using a genuine Samsung charger for charging your device. There are two methods to disable the auto-restart function Method 1
Please follow the below steps: Step1: Navigate to the app's screen and tap on Settings. Step2: Tap on General management. Step3: Tap on Reset. Step4: Disable Auto restart (if enabled). Step5: Auto-restart disabled.
Please follow the below steps: Step1: Go to "Settings" Step2: Tap on "Battery and device care" Step3: Tap on Three dots Step4: Tap on "Automation" Step5: Disable "Auto-restart at set times" if enabled
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).
Thank you for writing to Samsung. Warm regard, Samsung customer support
