This is to report that we are very disappointed with the new scam with your company asking for money for the repair of screens just after warranty (early warranty finish) . Our mobile samsung s20 plus while using appeared a vertical green colour line out of no where after the update of the mobile and when checked with the service center , they said screen needs replacement and will be charged 12k plus . This is unacceptable as we didn't do anything that marks a physical damage. This is common accross samsung users after updates and all over the place in google and Samsung community. Very unfortunate that the customers are looted with this kind of hardware scam. This needs to be addressed and justice expected. Kindly look into the matter at the earliest. I need someone to contact from the head office. Case number attached
It is to report an unfortunate incident that happened to us. We had an issue that occurred in our samsung device S20 plus with regards to a green vertical line that popped up on the screen. After continuous follow up, the head office team asked us to submit the mobile at the Samsung service center bearing address Samsung Mobiles Authorized Service Center, TB Rd, Veliyannur, Thrissur, Kerala 680021. It's been more few days now. Initially a manager name Mr. Balram Rathore( balram.r@partner.samsung.com) was assigned to this case and later it was handled to Mr. Tejahai (tejahai.k@partner.samsung.com) who is currently handling the case. On 9th February, 2022 Mr Tejahai called me and said that nothing can be done about the mobile issue as it's void of warranty and we have mishandled the mobile and tampered the same. And he was adamant and refused to consider our side of story. We kept telling him that we have never mishandled the device nor there was any incident that would damage the device. It was purely noticed after the Samsung updates. He said that he checked with the technical team at the centre where the mobile was sumbitted and this was his final conclusion. Later on 10th February, 2022, we went to the centre and spoke with Mr Abdulla the main incharge of the service center as asked if he found any mishandling or tampering of device from customer end and he said that there was no such reports for the same. He said it's only the display issue that they had reported from their end. When Mr Mustafa from service clearly mentioned that there is no sign of mishandling, misuse nor tampering but Mr Tejahai refused to accept the fact.
Now that Mr. Tejahai had given his final verdict and also send us an email that we have mishandled or tampered the mobile and it nothing can be done as far as FOC is concerned.
Mr. Tejahai tejahai.k@partner.samsung.com also generated false bills for the parts that is not faulty too.
This is very unfortunate and makes us helpless and compelling us to lose trust on such a big brand Samsung in the world.
I request you to arrange a call back for me on 9074434570 from the head office to discuss this issue.
Please do consider the things mentioned above and do the needful with respect to justice and FOC .
Our whole family uses Samsung devices and we all are worried looking at the current service provided. We are losing trust on this brand. This is my final appeal to you.
Mail from Mr Tejahai as below " Dear Mr.Anoop,
Greetings of the day !
As discussed This is in regards to the complaint of your Samsung Model number SM-G985FZKDINU, bearing serial R58N32NECYT.
As per the inspection done by our Service Engineer your handset is damaged because of improper usage (or) tampered and hence the warranty is void.
Kindly refer to the warranty terms and conditions , we would not be able to provide repairs In warranty or cater to your request for free of cost repairs https://www.samsung.com/in/support/warranty/
We request you to bare with our efforts to serve you better by allowing us to repair your unit on a chargeable basis. As such the total cost of repair would be INR (16,947/-).
We request you to kindly let us know when would you visit service centre.
We value your relationship with Samsung and assure you of our best services.
We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurring.
Please join this thread to represent the issue collectively ASSEMBLY POINT FOR ALL GREEN LINE ISSUE CUSTOMERS. Post your grievance once again in this group.
