Samsung team note 20 ultra is not supporting 5g

[Rohit11392]

Sir ,

Samsung note 20 ultra not support 

jio network 5g why I don't no

I spend more then 1lakhs rupes to purchase this phone

Why Samsung is so late in updating their software 

Stand alone 5g network. 

Samsung si request hi ki ap ni phone bacha hai.

5g bol kr thoplz services bhe dho 

[Rohit11392]

I m go to consumer form it's only solution

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same.

Note 20 Ultra 5G model supports NSA (Non Standalone) in AP chipset specification for 5G services & it can't be used with Telecom Operators, who provides SA (Standalone) 5G services.

As per our knowledge, in India NSA support is being provided by Operators like Airtel & Vodafone, but Jio is using SA support to provide 5G services in India. Due to device AP chipset specifications, Jio Sim cannot be used in Note 20 Ultra 5G model for 5G support.

This device can be used with operators using NSA technology for 5G service without any problem.

If you have any further query, please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask question/ error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

[Rohit11392]

Samsung cheated us

[cs_member8]

Dear Customer,

Greetings from Samsung Customer Support!

This refers to your query regarding Samsung Note 20 Ultra related to 5G service. We are working on a solution to enable access to standalone 5G services. Software update schedule will be communicated accordingly.

We assure you of our best services.

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.