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Active Level 2
Hi, 
I am newly experiencing this problem form a week now, when ever i shoot video in my note 9 camera it gets struck and gitters in between and does not give me the smoot video output.
Am I the only one experiencing this problem ?
Is there any solution or is there any news that Samsung would fancy releasing a patch update which could solve this problem? Please help.

Thanks,
7 Comments
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Expert Level 5
you are the only one experiencing this issue. Reset your camera settings and try again.
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i did every possible thing.
the video runs smooth in UHD 60FPS but rest of the modes it gitters.
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now wait for updates, maybe that will resolve it.
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Active Level 10
Do you get a wavy video? If yes then camera module is at fault!
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nope i dont get wavy effect just while shooting it get stuck like pause play. doesn't give a smooth video.
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Active Level 10
Then you have to perform a hard reset most likely!
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:


1. Check app cache:-
Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Gallery' >Storage >Clear Cache.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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