Highlighted
Beginner Level 2
Still I can't receive on my Samsung galaxy note 9 Android 10.
Anybody face this problem? 
10 Comments
Highlighted
Expert Level 4
Bro try Samsung Smart Switch on pc to update your phone.
Reply
Loading...
Highlighted
Expert Level 3
Visit service center and your issue will be resolved
Reply
Loading...
Highlighted
Beginner Level 2
thank you so much
Reply
Loading...
Highlighted
Active Level 3
same issues with me I didn't get android 10 in my note 9!
Reply
Loading...
Highlighted
Active Level 3
you purchased from other country?
Reply
Loading...
Highlighted
Active Level 3
service center said its risky if any mistake your mobile will death
Reply
Loading...
Highlighted
Beginner Level 2
from Malaysia
Reply
Loading...
Highlighted
Active Level 4

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

As we have checked, your Galaxy Note 9 smartphone should have received Android Q update in the month of January this year. If you did not receive notification for the same, kindly try to update the software of the device by following path: Settings> Software update> Download and install> Checking for software update> Software update available> Download> Downloading updates> Install now

 

If the issue remains unresolved, kindly send an error report as soon as you experience the issue(preferably within 15 mins in order for us to get the data that we need) using path: Samsung member app > Get Help > Send Feedback > Error Report

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

Reply
Loading...
Highlighted
Expert Level 5
Reply
Loading...