Samsung Note 9 Android 10 update issue

[YEASINTOHIN]

Still I can't receive on my Samsung galaxy note 9 Android 10.

Anybody face this problem? 

[ѵօϲɑӀ4ӀօϲɑӀ]

Bro try Samsung Smart Switch on pc to update your phone.

[YEASINTOHIN]

how to? please

[Dilli]

Visit service center and your issue will be resolved

[YEASINTOHIN]

thank you so much

[samz789]

same issues with me I didn't get android 10 in my note 9!

[samz789]

you purchased from other country?

[samz789]

service center said its risky if any mistake your mobile will death

[YEASINTOHIN]

from Malaysia

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As we have checked, your Galaxy Note 9 smartphone should have received Android Q update in the month of January this year. If you did not receive notification for the same, kindly try to update the software of the device by following path: Settings> Software update> Download and install> Checking for software update> Software update available> Download> Downloading updates> Install now

If the issue remains unresolved, kindly send an error report as soon as you experience the issue(preferably within 15 mins in order for us to get the data that we need) using path: Samsung member app > Get Help > Send Feedback > Error Report

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support