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02-01-2021 04:51 PM (Last edited 02-01-2021 05:22 PM ) in
Galaxy NoteHi Team
Yesterday my Samsung Note 10 plus updated to Android 11 3.0.
This has left me with several issues:
1/. I am unable to amend/modify the security pattern as I cannot see the dots to do so
2/. Unable to amend finger prints as there is place to scan
3/. My stylus pen has this stupid blue circle that when I write almost instantly changes to a red circles and prevents me from writing. I use a Note for the stylus and now it is broken.
As I am unable to see the dots for the pattern I am also unable to complete a factory reset.
When can I expect a fix for this issues, please?
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02-03-2021 01:01 PM in
Galaxy Note- Mark as New
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02-03-2021 11:17 PM (Last edited 02-03-2021 11:21 PM ) in
Galaxy NoteThe phone will not open the recovery screen since upgrading to Android 11. This is part of the problem.
Recovery mode is power/bixy button and the volume up button, correct? It ignores this, it goes to loading the OS and as I am logging in, it presents an error message:
[PDP]
back-up : fail
setup-wizard [finish]
Each time I attempt to get to the recovery since Android 11 update, this occurs.
I can use smartswitch, but where do I get the January Security patch, please?
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02-03-2021 11:22 PM in
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02-03-2021 11:27 PM (Last edited 02-04-2021 01:42 AM ) in
Galaxy NoteAttempted this, but it did not work as you mentioned... This is the error I keep getting when attempting to clear cache or hard reset. It will not hard reset since the update.

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02-03-2021 02:22 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
