This is a problem with almost all Samsung phones having Exynos 9611 If your phone is in warranty, then the service center will do the needful free of cost If out of warranty, then mail on ceo desk and wait for their call
This is the reason why I'm not updating my M31s. It's running almost fine and I don't want to spend 9k+ to replace motherboard. This restart issue isn't gonna get solved with any software update because it's the software update that made this issue occur. Now if you visit service center they'll tell you to replace the motherboard and in most of the cases our device is already out of warranty so we have to pay 9k+ . Samsung is so spineless that they didn't come up with a official statement for their mistake and assure it's customer for a free servicing like Xiomi did sometime earlier.🙂
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue. Kindly use a genuine Samsung charger.
Note: We always recommend using a genuine Samsung charger for charging your device. There are two methods to disable the auto-restart function Method 1
Please follow the below steps: Step1: Navigate to the app's screen and tap on Settings. Step2: Tap on General management. Step3: Tap on Reset. Step4: Disable Auto restart (if enabled). Step5: Auto-restart disabled.
Please follow the below steps: Step1: Go to "Settings" Step2: Tap on "Battery and device care" Step3: Tap on Three dots Step4: Tap on "Automation" Step5: Disable "Auto-restart at set times" if enabled
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).
Thank you for writing to Samsung. Warm regard, Samsung customer support
