Original topic:

S10 Battery drain fast ??

(Topic created on: 04-28-2020 08:30 PM)
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Stefan21
Active Level 1
Options
Galaxy Note

hello i bought a week ago s10 installed all the updates and it seems that the battery % go down pretty fast i measured it with a stopwatch and it seems that 4 min of normal usage only scrolling through menu or setting and looking at my photos in gallery 1% go down from the baterry is this normal? i mean it dont seem too normal to me at least i have no idea 

4 Comments
Keshav21
Active Level 6
Galaxy Note
Yes, it is not normal. I have been facing the same issue in my S10 ever since it was updated with OneUI 2.1
We have to wait till the May security update. Hope it might improve it
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Stefan21
Active Level 1
Galaxy Note

I hope too samsung should do something about that as soon as possible i started to think that my phone is broken i really hope that in may they will improve it cause i really like my s10 but not like this when battery go down so fast 

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cs_member10
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve ""battery drainage issue" kindly follow the given below steps:

1)Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
2) Close background running apps:-Tap on recent key and close the background running application.

 

For more information on "battery drainage" please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Stefan21
Active Level 1
Galaxy Note

Guys im not trying to be rude but i tryed all that like the first time i noticed the battery drain issue i did everything optimised everything uninstalled apps i dont use I checked the background running apps and notthing my brightness level is turned to like 35 or 30 percent is pretty dark i turned on  the dark mod and nothing battery still goes down really fast i dont know what to do and i dont really wanna reset the phone i think it dosent help i think its a software update issue i have the phone only like a week  i havent even been using it so much i would really like to let samsung know that they should fix this issue and not ignore this its important thing and needs to be fixed as soon as possible i think more people have this problem with their samsung galaxy devices s series or note series this really annoys me and i think a lot of people would be just as happy as i will be when this is going to be fixed or improved come on samsung you do love your customers you should take this issues more seriously 

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