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04-28-2020 08:30 PM (Last edited 04-28-2020 08:32 PM ) in
Galaxy Notehello i bought a week ago s10 installed all the updates and it seems that the battery % go down pretty fast i measured it with a stopwatch and it seems that 4 min of normal usage only scrolling through menu or setting and looking at my photos in gallery 1% go down from the baterry is this normal? i mean it dont seem too normal to me at least i have no idea
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04-29-2020 11:39 AM in
Galaxy NoteWe have to wait till the May security update. Hope it might improve it
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04-30-2020 01:36 AM in
Galaxy NoteI hope too samsung should do something about that as soon as possible i started to think that my phone is broken i really hope that in may they will improve it cause i really like my s10 but not like this when battery go down so fast
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05-01-2020 09:18 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve ""battery drainage issue" kindly follow the given below steps:
1)Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
2) Close background running apps:-Tap on recent key and close the background running application.
For more information on "battery drainage" please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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05-02-2020 01:46 AM (Last edited 05-02-2020 01:48 AM ) in
Galaxy NoteGuys im not trying to be rude but i tryed all that like the first time i noticed the battery drain issue i did everything optimised everything uninstalled apps i dont use I checked the background running apps and notthing my brightness level is turned to like 35 or 30 percent is pretty dark i turned on the dark mod and nothing battery still goes down really fast i dont know what to do and i dont really wanna reset the phone i think it dosent help i think its a software update issue i have the phone only like a week i havent even been using it so much i would really like to let samsung know that they should fix this issue and not ignore this its important thing and needs to be fixed as soon as possible i think more people have this problem with their samsung galaxy devices s series or note series this really annoys me and i think a lot of people would be just as happy as i will be when this is going to be fixed or improved come on samsung you do love your customers you should take this issues more seriously
