Original topic:

S pen not connecting for air actions

(Topic created on: 12-06-2021 03:21 AM)
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MILAN_machu
Beginner Level 4
Options
Galaxy Note
I use a Galaxy Note 10+ and Recently i found out that my spen doesnt connect for air actions , although it works when i bring to the screen.
How much ever i try i cant get it to connect.
I cant even reset the spen.

image
It stays 'connecting' even if it gets connected it only stays for 1 min or less


image
This pops up randomly


5 Comments
Galaxy Note
You can't reset your S pen , while inserting it in phone..?
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MILAN_machu
Beginner Level 4
Galaxy Note
I tired , but I can't.
MDKaif230
Active Level 7
Galaxy Note
I am facing this issue since April..
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

How to Reset S Pen
Please follow the below steps:

Step1: Navigate to the Apps screen and tap on Settings.
Step2: Tap on Advanced features.
Step3: Tap on S Pen.
Step4: Tap on Air actions.
Step5: Tap on More.
Step6: Tap on Reset S Pen.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Sloengineer
Beginner Level 2
Galaxy Note

I have a Galaxy note 10.

On that same menu for the S Pen settings, go to: "About S Pen". There should be a version number.  If there is no version number like in my phone then the system update messed up the air actions feature of the S Pen. I don't know much abot computers but looks like a missing driver.  I noticed this problem at the beginning of July of 2022 after one system update.

Screenshot_20220826-105027_Air command.jpg

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