S-Pen

[Musv]

Need help. Brand new Galaxy Note 10+ S-Pen remains disconnected even after resetting it.Firmware is upto date.What can I do?

[Maps_sam07 · Accepted solution]

Hi Musv

Thank you for bringing that to our attention, we will do our best to resolve this.

Please ensure that the S-pen is inserted inserted on the device while resetting.

Then please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

[Musv]

I have used your workaround & no change. S-Pen is inserted correctly & its not being recognized.

[Maps_sam07 · Accepted solution]

Hi Musv

Please take the device to the service center to have it assessed by a technician.

Please visit the link below to locate a service center near you :

https://www.samsung.com/za/support/service-centre/