Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As you have mentioned that you have already report the issue on the Samsung member application. So, we request you to please wait they will revert soon with the resolution.
If you have any further queries, kindly feel free to get in touch with us if there is any issue regarding the Samsung.
